Your Designs are Beautiful. But You’re Exhausted.
And no matter how hard you work, or how beautiful your designs are, you just don’t see how you’ll be able to get to the level of “those designers.” The ones who just seem to get it. The ones who seem to get the big projects, with the big budgets, and who seem to perfectly handle everything that comes their way. You think, “I bet they never have to spend 10 hours flipping through hundreds of fabrics, start jumping for joy when they find it, only to learn that the client feels “meh” about it. Their clients always seem so happy, and so do they!”
Design your client’s time with you as well as you design their home.
So, how do you have the kind of days where you spend more time tracking down the oh so perfect fabric and less time calming your clients down over a chipped chair leg? More of your time creating spaces that brings tears of joy to their eyes instead of tears of frustration in yours? Well, it may take a few changes – create a different pricing structure, adapt your contract terms, find better vendors, etc. But another change? Maybe the best one? Deliver an outstanding customer experience (basically a fancy name for – have a specific plan on how to make sure your client is smiling most of the time instead of scowling).
From the first time your client calls you to the last time you say goodbye – the experience you provide them with can be designed. Needs to be designed. Every step of the way. Because it matters. It really, really matters. And unfortunately with you running every which way trying to fulfill every design hope and dream of your client, you just don’t have the time, energy, and sometimes knowledge about how to do just that. And even if you want to, how can you possibly fit in one more thing? How can you really put one more item on your to do list? You barely have time to keep up with everything you’re already doing now.
You need a plan. A well-structured, customized plan that shows you just how to make your customers happy. A plan that answers, how do I handle disagreements between the customer and I? How do I eliminate or reduce my most common customer complaints? How do I simplify my design process, for clients and myself? What can I do to make customers more comfortable with the time and finances involved with a project?
HERE’S HOW IT WORKS
Once you’re ready, I’ll send you a questionnaire to complete and ask if you’d like me to create a survey for you. And after I receive your completed questionnaire and survey results (if you chose that option) I’ll get started. I’ll be researching, reviewing, and analyzing everything I can to make sure I give you the best possible customer experience recommendations.
After about 2-3 weeks, I’ll send you over your completely customized customer experience plan with step by step instructions on exactly how to implement my recommendations. And once you have, you’ll be well on your way to ensuring that when your next customer’s project is complete, they can both show and tell their friends just how lucky they are to have worked with you.
HERE’S WHAT YOU’LL RECEIVE RECOMMENDATIONS ON:
- How intuitive and customer friendly your website and social media pages are
- How easy it is to make the first contact with you
- How easy, enjoyable, and efficient your design process is – from the first meeting to installation day
- How to adapt or create a post-installation follow up
- Your most common customer issues and complaints and how to handle them
- A survey of 5-10 questions to send out to current and past clients to gain feedback (optional and complementary)
DO I REALLY NEED THIS?
If you’re thinking, “do I reeaallly need this for my business? My clients seem to be pretty happy. I’m just a small company, isn’t this just for bigger companies? Does this really still matter?” Sure does! A recent Gartner survey found that by 2016 (which is obviously in the past, so the number is now even higher), 89% of companies expected to compete mostly on the basis of customer experience. So, no more waiting around! It’s time to create a plan that shows customers that when they work with you, not only do they get a beautiful room, but also a great time getting there. Now let’s review who I can help the most.
WHO BENEFITS MOST:
- People who don’t currently have a customer service/experience plan in place
- Anyone who struggles to understand why customers are getting frustrated, irritated, or confused throughout your design process and how to best respond
- People who genuinely care if their customer enjoys spending time working with their company
- People who offer residential interior design and decorating (At this time I don’t consult on commercial customer experience)
- People who want to start competing with “those designers” by providing a spectacular experience for their customers
Before You Start? Let’s tackle ’em!
How do you know about the interior design and decorating business? I actually started out as a decorator. But while working I quickly realized that although I loved design, what I really wanted to do was return to my original passion, client experience management. My husband suggested combining the two, and here we are!
How long will this take? – It depends on how fast you’d like to go. We start out with you filling out a questionnaire. Once that is completed, I can go ahead and create the plan for you. But once you get the questionnaire to me, it usually takes 2-3 weeks to complete.
What do I need to do during this process? – All you need to do is complete a questionnaire. And, if you’d like to, for no additional charge I can create a survey for you that you can send to your customers. Then once I’ve given you the step by step plan, you will need to implement the changes. But no worries, it will be easy to follow and I’ll be here for questions!
What if I don’t like what I receive? – Then let me know! Just as I work to make your customers happy, I of course work to make my customers happy as well. So, I’ll do my best to explain to you why I made the recommendations, make any adaptations if necessary, and support you in any way that I can.
What kind of results are possible? – Great question! Every client has different goals for their customer experience and different concerns. Therefore, everyone’s results will be different. So here are some of the possibilities – improved relationships with customers, higher customer satisfaction, fewer disagreements with customers, less pushback from customers, greater confidence when discussing tough subjects with customers, more efficient design process, improved customer loyalty, higher referral rate, etc.
Do you have a guarantee? – I do! If you’re not satisfied with the plan that you’ve received, let me know and I’m happy to refund your money for up to 6 months after you receive your plan as long as you made a good faith effort to implement the recommendations.
Do you consult on paint consultations, furniture arrangement consultations, designer for a day, etc? – I do! As long as your service is residential, I’m happy to advise you on it. If you have multiple services that you’d like advice on, the best practice is to fill out the questionnaire for your most commonly sold service. If your processes are fairly similar for each service you provide, then the advice usually translates well to each one. And if you would like advice for each one of your processes specifically, then let me know before you purchase, and we can set up a custom listing for you.
Do you have even more FAQ? – You betcha! As my husband will tell you, I like to ask people we do business with, every question under the sun. So, I understand! Check out my FAQ page, or just send me an email and I’ll be happy to answer!
Do you have a sample of what I’ll receive? I sure do! I can send you a packet that gives you a detailed breakdown of everything you’ll receive and a snippet of a sample plan? Just email me here!
IF YOU’RE READY TO START HEARING “THANK YOU” MORE THAN “YEAH BUT…” FROM CLIENTS
CLICK BELOW TO MAKE IT HAPPEN!
10% of every purchase goes to Dwell with Dignity, a wonderful organization that helps furnish homes and create a comforting, restful place to those who are struggling with homelessness.