After graduating with a degree in psychology and a minor in business, and extensive travel abroad observing high end service, I knew I wanted my career to focus on helping businesses serve people extremely well. So I started off with extensive training and work in client relations, sales, and communications at top leadership development company, Dale Carnegie. And followed it up with several years working with and understanding the expectations of high net worth clients at wealth management firm, Morgan Stanley.
Then after purchasing our first home and realizing how interior design served people so well, I took time to discover, study, and design spaces for family and friends.
But after I realized that design wasn’t for me, my husband suggested that I combine my appreciation for design with my love for client service. As he knew that my background put me in the very unique position to show designers the exact steps they needed to take to deliver a high end service experience. One that leads to greater profits, efficiency, and client loyalty.
So I developed his idea into this business I have today. And has allowed me to both truly fulfill my passion for helping businesses serve people extremely well, and to become the first and only client service consultant exclusively focused on interior designers.
My mission is to deliver an exceptional service experience to my own clients, interior designers. While also showing them the benefits, joys, and steps to serving their own clients exceptionally well.
My Passion for Service
Now why do I have such a passion for incredible client service? So many reasons. I love putting in place all of the tiny little details that lead to one fantastic experience. I love learning from businesses that I interact with, their strengths, their weaknesses, and their ingenious ways to serve clients well. Understanding clients and what they love, what they need, what they expect, is just what I love to spend my time doing.
But my other big reason? I’m an eternal optimist. I just want to give people an easier day. A good time. A reminder that things really can be good in life, really, really good. Life has enough ups and downs. It’s own share of struggles and setbacks. So to design a tiny little wondrous experience, that short time in someone’s life where they interact with your business, gives me great joy.
And we all know that five star hotels and restaurants provide that, but why shouldn’t it be every business? Why shouldn’t everyone receive that type of treatment? That type of gracious serving, putting yourself in the other person’s shoes, treating others as you want to be treated type of care, should be for everyone. And I feel like teaching others about client service, helps in a small way to do just that. And, this way, I can do it two fold. To my clients, and to my client’s clients.
Now of course there are financial rewards to focusing on client service – profitability, customer loyalty, customer referrals. I love these too. As I’m also a very dedicated and ambitious businesswoman. But, my real motivation, is just to give people a better day when I can. To not give them one more irritation, one more disappointment, one more struggle. But instead to give them a point in their day where I can pat the seat next to me and say, sit down, take a deep breath and relax, everything has been taken care of.