Customer Expectations

How to Warmly Welcome New Clients

What Am I Really Getting For This Price?

Can You Say “Sorry” Too Much? – Part I

Ready for a Challenge?

Client Upset About An Employee’s Mistake? – Here’s How to Handle It, Part II

Who Comes First, the Client or the Employee?

How to Handle an Employee Leaving

Why You Don’t Want a “Mullet” Business

Your Client Shouldn’t Have to Say “No”

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