Today, I wasn’t quite in the mood to talk about customer experience. And I wanted to address why. Because sometimes, serving can become exhausting. Especially with so many terrible things going on in the world. I mean, who cares if you call a customer back in a timely and consistent manner, when there are atrocities like famine and domestic violence in the world? Or if you take 5 minutes to send a birthday card to a client you haven’t seen in 5 years, won’t it just end up in the trash? It can all seem a bit like fluff sometimes. Or, just like we’re doing it because it’s good business. Not because we care.
People Are Awful, Right?
And anyways, aren’t we all just horrible people? Sometimes it seems like it. And the media would certainly have you think so. And maybe you’re having one of those days where it really, really seems like it. That the world was set up just to get you. And that there are 0 good people left in the world. That vendor who just will not work with you, that client who just has ridiculous expectations, that fabric that just keeps being put on back order, that cashier who just scowls at you, and then you get stuck behind a school bus….. We all have those days.
But I just wanted to remind you, that, some people, a lot of people, are good. And sometimes, those mean and nasty people, aren’t always like that. Maybe they’re worried over a sick family member, or just found out they’re getting fired, or their mind is on the violence they just saw on tv. Maybe if you’d met them tomorrow, they’d be wonderful. And maybe tomorrow, you’ll meet a slew of people who will be there to open your doors, help pick up your scattered samples, and offer you a cup of coffee.
People Really Aren’t All Awful
So the next time you start to feel as if there just isn’t any one good out there. Any one you want to serve, and certainly no one who would serve you, look around. And see all those people who are doing good. All those who are taking care of people, the way we should. It isn’t always grand. And it isn’t always “viral” worthy. But it doesn’t need to be. Sometimes simple means the most. The man bringing food to the homeless, the teenager holding the door for an elderly woman, and the stranger who pays for someone else’s toll. Sometimes the simplest acts can turn around someone’s day, or life. And you can be a part of that. Because serving others matter. It really matters. That birthday card you sent to that long ago client, may be the only card they receive. And to that one person, your card means the world.