THE EXCEPTIONAL EXPERIENCE
Learn How to Deliver an Exceptional, Profitable, Stand Out Client Experience.
Delivering an exceptional client experience is about knowing what clients want, what they need, and how to deliver both. But knowing how to do that amongst your million other tasks as a designer, can often seem like an impossible mission. But it isn’t. It’s something you can do. And something you need to focus on.
Because the client experience is just as important as your ability to design. Clients will remember, and tell friends and family (and the internet), two things. How beautiful the space is. And how good (or bad) the client experience was. That’s it.
LuAnn Nigara – “Ashley Uhl Consulting specializes in helping designers deliver a high end service experience and transition to the next level of success. This is one #smartlady who specifically consults for interior designers which means she understands you, your business, and your clients.”
Here’s What’s Included
1. 6 – 1 hr LIVE online, small group sessions every Monday at 10 AM ET for six straight weeks, starting September 9th and ending October 14th
2. A questionnaire where you can share your goals, challenges, and expectations for this class so we can cover them as much as possible within our time together
3. An emailed recording of each session and any corresponding documents sent to you within 24 hours of the LIVE class
4. 15 Minutes of Q&A after each session
5. A “Take Action” assignment at the end of each session to make sure you get the most out of your investment and implement what you learn
6. Printable Templates or Talking Scripts provided to you at the end of every session.
This class is about taking action, implementing, and benefitting from all of your hard work. These templates and scripts are a quick way to help you get there!
A MEMORABLE CLIENT EXPERIENCE BENEFITS EVERYONE
Delivering a great client experience isn’t just about making things better for the client. It’s also about making things better for you, the designer. It’s about helping you lead the project, the client, the firm. It’s about giving you the confidence to communicate clearly with clients and allows you to gain the kind of trust that you know leads to the best outcome for the project.
When you deliver an exceptional experience, the design industry doesn’t seem so crowded anymore.
There are a lot of designers. A lot. And standing out can be a huge challenge. But when you deliver an exceptional client experience, it’s not nearly as crowded. Because very, very few firms are able to consistently deliver an exceptional client experience.
They don’t know what a great client experience looks like, how to deliver it, and struggle to maintain it alongside the interior design business. Or even say, “This isn’t for me. This is only for those million dollar firms.” But it doesn’t have to be that hard. You can learn it. You can be one of the few.
You just have to make the effort.
To stand out, you have to be willing to do something different.
It is possible to learn what clients want and need from you, how you can provide it to them, and how to do it in a way that actually makes you more efficient. It is possible. You just need someone to show you how. And I’m here to do exactly that.
FREQUENTLY ASKED QUESTIONS
1. What if I can’t make one of the sessions?
No worries! If you can’t make it to every single class, you’ll always be emailed the recorded session 24 hours after the live class occurs.
2. Where are these online sessions exactly?
All of the sessions will be in Zoom. And you will receive an emailed link to join the class the 24 hours before it occurs.
3. what time are the sessions?
Each session will be at 10 AM ET.
4. What happens after i reserve my spot?
After you reserve your spot, you’ll receive a confirmation email with your link to the questionnaire, info on what to expect in our time together, and info on what you can do to best prepare for the first session.
5. WHAT ARE THE EXACT DATES FOR THE SESSIONS?
September 9th – Managing Client Relationships
September 16th – Managing Client Relationships, Part 2
September 23rd – Designing the Design Process
September 30th – Designing the Design Process, Part 2
October 7th – Delivering Consistently Exceptional Service
October 14th – Delivering Consistently Exceptional Service, Part 2
6. what am i really going to get out of these live classes?
Once you begin implementing the information that you learn in these live classes, you can expect to gain confidence when dealing with clients, gain trust from your clients, learn how to train your clients to do things the way you’d like them done (but BONUS also in a way that benefits them & they don’t resent), understand how to comfortably maneuver the difficult situations and challenges with clients, comfortably raise your prices, learn how to deliver consistently exceptional service, and so much more!
As long as you’re dedicated to learning, and implementing, the sky is the limit!