Client Experience Consulting for Interior Designers
Alright so for the last two weeks we’ve talked about a big mistake that our employee Kelly made (she relied on her memory rather than protocol and consequently ordered the wrong color tile) and just how upset our client Pam was (so upset in fact that she wanted Kelly off the project). We covered how[Read More]
Alright so last week we left off with our client Pam apologizing for her rudeness and asking that her designer Kelly come back on the project, and with Kelly driving 400 miles in one day to pick up the replacement tile herself. That’s pretty impressive, and while I know this is of course a made[Read More]
So since we tackled who comes first, the employee or the client, last week, I thought it’d be a good time to extend that discussion this week into, what do you do if a client is upset about an employee’s mistake? Now as we discussed, when it comes to health and safety, no matter what,[Read More]
The other day while pulling up to Target’s “Drive Up” spot (their term for curbside pickup) to pick up my latest load of colored pencils that’ll quickly be broken, toothpaste that’ll far too quickly be squeezed out by 4 year old hands, and detergent that mysteriously keeps falling off the dryer and spilling all over the[Read More]
If you’ve followed me for awhile, you know that at times I like to share recipes in replacement of the weekly blog because well, baking is amazing, so is anything sweet, and sometimes you just need a bit of a change in regularly scheduled programming. So, this week, that’s what we’re doing! Remember to Make[Read More]