Client Experience Consulting for Interior Designers
Alright well, this week things are going to be a little bit different as I have some super exciting news to share! I’m about to throw down a challenge. Now we all know that this has been the craziest darn year ever and it just keeps getting crazier. So your goals and hopes that you[Read More]
The other day while Aaron was excitedly trying his first pumpkin spice latte from a local coffee shop, he took a sip and then said, “Hmm, I think it’s really good, but it’s a little hard to tell because all I can smell is the marker.” “What do you mean?” I said, and he tipped[Read More]
Alright so continuing to connect the dots here from one week to the next, this week I thought we’d tackle surprising your clients. Now taken at face value anytime you’re purposefully surprising your clients it’s a good thing, right? I mean you’re doing something thoughtful, something kind, and something you know will help them. So[Read More]
Alright, so we’re back this week after ending our last series, “Client Upset About An Employee’s Mistake? – Here’s How to Handle It.” And as I like to connect the dots from one week to the next and spice things up from time to time, I thought this week I’d talk about going above and[Read More]
Alright so for the last two weeks we’ve talked about a big mistake that our employee Kelly made (she relied on her memory rather than protocol and consequently ordered the wrong color tile) and just how upset our client Pam was (so upset in fact that she wanted Kelly off the project). We covered how[Read More]